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Contact Center Manager

Company: N/A

Location: Brighton, MI

Pay: N/A

Contact Information

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Job Description

The Contact Center Manager is responsible for managing Contact Center personnel and operations to ensure professional and high quality sales, service, and value to members.  Analyze department policies and procedures, make recommendations and implement changes as needed.  Analyze reporting around service levels, abandoned rate and employee performance to make recommendations for improvement to the member experience. Provide and maintain high levels of security and safety to the staff and members as well as safeguarding the assets of the department.  Review Balance Scorecard with department using it to develop and implement goals, objectives and strategies. 

What You’ll Do

What You'll Get

We know that pay and benefits are important. And, we’ve really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you’ll enjoy:

Job Requirements

What You’ll Bring