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Learning Facilitator

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Job Description

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. This applies to our relationships with customers and employees alike.

We employ about 19,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

At Fifth Third Bank, the Human Capital division provides strategic human resources functions to attract, develop, retain and engage a skilled and diverse workforce. We are a team of professionals who strive to provide the best opportunities in the marketplace and be recognized as an Employer of Choice. We are focused on operational excellence, culture and talent optimization to support the needs of our business and realize a vision to have the highest performing talent in roles critical to achieving our Bancorp objectives.

GENERAL FUNCTION: Facilitates a defined range of targeted skill-building programs/courses supporting the development of employees. Conducts new hire level to intermediate-level training. May provide subject matter expertise to Enterprise Learningfunctionduring design/development phases of learning programs. Provides feedback on classes to Master Learning Facilitator to ensure accuracy and effectiveness of content and learning objectives are met. Works with others to take appropriate action toimplementminor changes/improvements. May be considered Master Learning Facilitator. Nature of subject matter may require specialized knowledge to support lines of business. Effectively demonstrate use of Consultative Facilitation skills.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

. Facilitates training via classroom and/or through the use of distance learning technology to meet the performance objectives; creates an environment that stimulates learning and skill development.
. Master training content for new hire to intermediate level employees; is resourceful in consulting subject matter experts and other resources (e.g., websites, manuals, literature) to add to his/her content knowledge.
. Uses the facilitator's guide, notes, and other training material as a guide rather than a script; may adjust program outline and schedule as necessary.
. Proactively prepares for assigned classes, utilizing Master Learning Facilitator and other resources as needed. Establishes credibility with the audience by knowing the content area, providing relevant examples, and linking material totheaudience's job experiences and challenges.
. Tailors the delivery of material to meet differing needs, interests, and experience levels among participants; can adjust training accordingly.
. Actively seeks evidence of audience engagement and comprehension and provides coaching in the moment as necessary.
. Uses a variety of closed, open, high gain & second level questions to engage participants.
. Skillfully connects between learning objectives and line of business goals in the classroom.
. Presents information in a clear, logical and organized way; knows which points to emphasize to increase learning and incorporates the principles and practices of adult learning.
. Actively involves all participants, whether virtual or in person; encourages an open exchange of ideas.
. Maintains control over the learning environment by managing challenging participants, minimizing distractions, utilizing the handling objections model and monitoring the pace of the class.
. Uses participants as resources; elicits experiences and examples from participants and builds on their knowledge.
. Participates in special projects for Lines of Business and Bancorp initiatives.


Job Requirements

. Strong facilitation and/or presentation skills.
. BS degree/experience in business related field, Education and/or corporate training experience preferred.
. 3-5 years of supervisory or classroom management experience, preferably in financial services industry.
. Can relate to and work effectively with people of diverse backgrounds, experiences and personalities.
. Models the skills and behaviors being taught; demonstrates the Fifth Third vision, values and competencies in all activities and interactions with others.
. Possesses a moderate level of knowledge of the principles and practices of adult learning.
. Provides positive/constructive feedback to guide employees to desired performance.
. Effectively coaches up, down and across base to intermediate organizational levels.
. At an intermediate level, understands the body of knowledge surrounding the development of skills required for effective performance in a role, including the practices of needs assessment; development objective-setting; training design,development,delivery, and evaluation; coaching and feedback; and experience-based development.
. Must be team-oriented and flexible, adaptable to a virtual team environment.
. Views learning as a way to drive performance improvement, not just as an end in itself.

. Normal office environment with little exposure to dust, noise, temperature, etc.
. Overnight business travel required.
. Lifting and physical requirements of 25 pounds (moving tables, chairs, equipment and carrying materials, supplies, boxes).
. Physical ability to operate training equipment (pc, projectors, easels, etc.).

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.