Mortgage Processor II
Location: Cincinnati, OH
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. This applies to our relationships with customers and employees alike.
We employ about 19,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Mortgage Banking at Fifth Third Bank encompasses three sales channels # Retail, Direct and Correspondent. It also includes the operations side, with three major Fulfillment Centers in Cincinnati, Ohio; Grand Rapids, Michigan; and Chicago, Illinois. We offer many different mortgage loan options, and our customers look to us when they are thinking about buying a new home, building their dream home, refinancing their existing home, or exploring options for downsizing. Additionally, the Fifth Third partners with the Community College Foundation to bring the Financial Empowerment eBus to our communities. This bus is retrofitted as a mobile classroom that hits the streets to provide financial education on important topics including homeownership. We also play a key role in supporting homeownership by offering refinancing and modification opportunities.
GENERAL FUNCTION: Performs a wide range of duties related to the processing and underwriting of residential mortgage loans. These duties are both file and vendor level in nature. Maintains contact with external and internal customers to ensureworkflowdeadlines are met. Assumes primary responsibility for the loan file upon receipt. Proactive in communicating status on the loan to both the borrower and the Loan Originator, and managing to the closing date. Responsible for updating the fileandnotepad as work progresses on the processing system. Takes on a senior role within the team and conducts peer training for new hires. Handles escalated problems and issues requiring a senior level knowledge of residential mortgage loan processing.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
.Manage pipeline of conventional, government, and/or portfolio loans.
.Process all loan types which may include conventional, FHA, VA, Bond, USDA and special programs
.Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authority.
.Validate automated underwriting decision per delegated authority.
.Maintain high level of customer service by being proactive in communicating with the borrowers and loan originators.
.Ensure accurate, complete, and timely loan data on processing system.
.Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
.Responsible for appropriate section of HMDA Worksheet.
.Review exception reports to ensure all tasks are completed.
.Serve as an intermediary for loan issues with Loan Originators and other related departments.
.Assist in training new hires.
.Take active role as an escalation point within the team based on experience/knowledge.
.Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
.Perform any other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
* This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
.High school diploma or equivalent required.
.Associates degree preferred.
.Two (2) or more years of residential mortgage experience in processing required
.In depth knowledge of conventional, government, and portfolio guidelines.
.Knowledge of processing procedures; knowledge of underwriting and/or closing procedures preferred.
.Knowledge of federal lending regulations governing residential real estate lending.
.Demonstrated organizational skills. Strong written and verbal communications skills.
.Demonstrated teamwork, customer service, and follow-up skills.
.Strong PC skills (MS Office) required, experience with Mortgage origination systems, platforms tools and technology preferred.
.The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
.Normal office environment with little exposure to dust, noise temperature and the like.
.Extended viewing of CRT screen.
.Repetitive use of keyboard.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.