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Collection Services Representative

Company: N/A

Location: Nashville, TN

Pay: N/A

Contact Information


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Phone: n/a
Fax: n/a
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Job Description

POSITION SUMMARY:  Collect music licensing fees according to the payment terms in each agreement.  The position also requires the employee to build customer relations in order to facilitate fee-dispute resolution.  This requires interaction with Licensing, Accounting and Licensing representatives to resolve outstanding issues.  Also, collection representatives maintain collection records for follow up and review. Collection is performed via the use of dialer, preview/predictive, for customer contact and sending dunning letters, some of which must be customized.


Essential Functions: 







POSITION QUALIFICATION REQUIREMENTS


Education:  Bachelor’s Degree preferred.

 

Experience:  Minimum 3-5 years collection or call center experience and/or training.

 

Skills and Abilities:


Job Requirements