Supervisor, Asset Management Coordinator
Location: Hanover, MD
Name: Danielle Brown
The Allegis IT Asset and Logistics Supervisor has overall responsibility for assisting upper management in managing over $15M in IT hardware assets for North America, including PCs and laptops; infrastructure equipment such as routers, switches and telephones; and related peripherals. Ensuring Allegis' 15,000 North American Associates, who work in over 350 offices, have the necessary computer access technologies to perform their jobs is central to Allegis IS delivery of IT services to its Operating Companies. The Asset and Logistics supervisor works in a high-volume, dynamic environment that requires exceptional customer service skills and the ability to supervise multiple priorities simultaneously. The IT Asset and Logistics supervisor provides thought leadership for Allegis IS in globalizing its approach to asset management, logistics and lifecycle stewardship for all IT assets.
��� Ownership of all Allegis IS assets, wherever they are located across the company. Asset management, tracking, and auditing are central to this role.
��� Support of the logistics of Allegis IT Asset from the time assets are received, stored, assigned and configured for use, shipped to a destination, and later returned for reuse or decommissioning. For PCs and laptops, Chain of Custody must be ensured for purposes of data protection and processing by IT Security before becoming available for re-use.
��� Inventory management, demand management, re-stocking ��� ensuring adequate assets are available based upon forecasted needs from Allegis Operating Companies.
��� Supervise IT Asset Management and Logistics staff and other asset management processes and Analysts; total team size is 10-12 internal and contract employees.
��� Effectively partner with Procurement, Finance and IT Operations teams.
��� Facilitate key vendor relationships for shipping, warehouse management, asset disposal.
Specific Duties of the Supervisor of IT Assets and Logistics:
��� Assist management in performance improvement of overall demand planning for PCs (and related equipment), routers, switches, APs, and all related peripherals, etc.
��� Lead/supervise IT Asset and Logistics Center expansion, optimization
��� Assist management in implementing appropriate technology and processes to improve accuracy and efficiency of asset receipt and distribution over the long term
o This includes assessment of alternate methods to tailor service models for unique OpCo requirements, possibly expand oversight to other global regions (or, at minimum, drive global approach and alignment), etc.
��� Assist management in development and supervise overall asset management through the entire build lifecycle.
��� Perform regular inventory audits, and manage inventory based on OpCo demand
��� Support IT equipment refresh cycles
��� Drive PC / equipment reclamation and inventory replenishment; break/fix; and track/report on missing assets, etc.
��� Support PC Security policies and ensure Chain of Custody for returned units.
��� Ensure appropriate controls are in place to support financial, equipment physical storage, and employee safety audits
��� Track and report on an array of Service Level metrics.
��� Provide leadership in globalizing the Allegis IS approach to Asset Management and Distribution, partnering with EMEA and APAC counterparts.
Supervisory or Management Responsibility:
��� Supervise staff of 8-10 individuals, including recruiting, development, evaluation, and applying disciplinary actions. Identify skills and resource gaps required for future work and create training plans.
��� Supervise team and ensure information flows within team to facilitate work flow, improve cycle time, and deliver high quality solutions.
��� Provide coaching and mentoring.
��� Create and execute Leadership Succession Plans.
��� Monitor budget and operational expenditures. Review cost monthly and course correct as necessary.
��� Assist management in budgeting process and quarterly refinements.
Decision Making Level:
��� Must make decisions in a highly dynamic environment, ensuring assets reach Business Partners according to established SLAs
Minimum Education and/or Experience:
��� Bachelor's Degree in Logistics, IT, or related area
��� ITILv3 certifications preferred
Requisite Abilities and/or Skills:
��� Must possess a process-oriented approach to managing lifecycle of IT Assets
��� Customer Service
��� Building Relationships
��� Business Knowledge / Organizational Acumen
��� Initiative and Drive
��� Leading Self and Others
Since our company was founded in 1983, the Allegis Group Companies continue to be an organization of employees who are driven to succeed and motivated by a strong desire to serve others. We seek to understand our, customers', consultants' and contract employees' needs and challenges in order to fully meet and exceed their expectations. We provide opportunities for job seekers that align with their skill sets and career ambitions and match our customers' expectations. We constantly partner with our colleagues to further the overall objectives of the organization and we embrace opportunities to give back to the communities where we live and work.