Mortgage Loan Officer
Location: Augusta, ME
Job DescriptionThe Key Bank Mortgage (KBM) Loan Officer (LO) is responsible for covering a cluster of retail bank branches on the origination of residential mortgage loans. LOs are expected to balance their work schedule between time spent in each of their assigned branches and Center of Influence (COI) calling activities that may require work outside of regular banking hours, which may necessitate a flexible work schedule. Furthermore, the expectation is that Loan Officers are in one of their assigned branches for at least a portion of every working day and COI outside calling is expected to be purposeful and pre-planned and should involve the retail staff as appropriate. The KBM LO is expected to collaborate with the third party fulfillment company to meet the needs of our customers from the point of registration to closing. The KBM LO is expected to meet or exceed established sales, cross-sell, home equity and referral goals congruently with maintaining high standards of client satisfaction and quality. This position is expected to manage client referrals and cross sell opportunities ensuring all new customers are introduced to local branches. The KBM LO should maintain sales/originator systems and efficient work flows. ESSENTIAL JOB FUNCTION: The role of the KBM LO is to originate and process 1-4 family residential real estate mortgage loans in accordance with KBM’s process and product guidelines. The KBM LO is responsible for gathering documents at the time of registering a loan and is expected to remain, along with the loan processor, the point of contact with the customer during the duration of the loan. This person is to maintain high standards of client satisfaction and quality, and ensure sales/originator systems and work flows are efficiently controlled. The KBM LO is also responsible for managing client referrals and the cross sell process ensuring all new customers are introduced to local branches. The KBM LO is responsible for knowing all Federal Regulations and bank policies/procedures. As needed and in partnership with assigned branch partners, the KBM LO is expected to help with joint calls with potential clients to develop new business both in person and over the phone. The KBM LO is to keep informed of trends and developments in the real estate market and mortgage industry. In addition, the KBM LO is to develop and maintain in-depth knowledge of products and services as well as knowledge of competitors and competitive products. Branch Activities: • Meet with clients for mortgage opportunities as scheduled Interact with all branch personnel Interact with customer traffic. Make introductions and pass out business cards Review Book of Business client profiles with retail partners to uncover mortgage opportunities Discuss any cross sell opportunities discovered by LO Review mortgage pipeline with Branch Manager and/or delegate, as directed by Branch Manager For LOs who also call on Private Banking, a pipeline review should be held with PB RMs Expedite loans in process by regularly reviewing pipeline, following up on documentation with borrowers, interacting with title companies, realtors, attorneys, etc. Make outbound calls and engage in electronic communications to centers of influence (COI) for business development Monthly Activities • Key at Work Calls: Make at least one Key at Work call with retail partners rotating among assign branches. • Huddle Meetings: Attend at least one Huddle meeting per assigned Branch and present mortgage topic. • Production Reviews: Meet with Branch Manager to review mortgage production to goal results. Discuss and gain commitment on activities for success based on the annual mortgage production goal; what it will take to achieve; how many referrals are needed for each application, how many applications are needed for each closing. For LOs that also call on Private Banking, monthly production reviews should also be held with PB RMs. • Mortgage Day: Conduct one Mortgage Day each month, rotating among assigned Branches. Schedule two weeks in advance for event promotion by attending a huddle meeting to announce date and discuss event and providing flyers to Branch for event promotion. Determine snacks to be provided if applicable. • One on One: Meet with mortgage Sales Manager to review production results to goal and sales activities. REQUIRED QUALIFICATIONS: KBM, Mortgage Loan Officer I • Bachelor’s degree in business related field or equivalent experience. • 1 to 2 years of professional service/sales experience. • Excellent oral, verbal, and written communication skills and ability to work in a team environment. • Demonstrated strong customer service skills. • Demonstrated abilities in the areas of problem solving, analysis, and time management. • Demonstrated ability to multi-task and adapt to changing priorities. • General understanding and knowledge of financial services products. KBM, Mortgage Loan Officer II • Minimum of three (3) years experience as a loan officer in 1st mortgage production. • Bachelor’s degree in business related field or equivalent experience. • A working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws. • Excellent verbal and written communication skills and ability to work in a team environment • Demonstrated strong customer service skills. • Proficiency in sales and service techniques, including tele-consulting, prospecting and networking. • Strong financial acumen. Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction
Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $92.9 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,335 ATMs; telephone banking centers ; and a website, Key.com®, that provides account access and financial products 24 hours a day
ABOUT THE BUSINESS:
Key Community Bank serves individuals and small to mid-sized businesses through a footprint of over 1,000 branches, more than 1,300 ATMs, telephone banking centers, and robust online and mobile capabilities.
KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled