Strategic Alliance Account Associate
Location: Romulus, MI
At Anixter, we give you an opportunity for a career and a great work environment. We are a friendly, employee focused organization that prides itself on customer service, flawless execution and a hard days work. If you are looking for a great work environment, great benefits and an opportunity to grow your career, please read on!
This role may be filled in other locations.
Provides support to the sales team. Maintains a high-level of customer service with customers and ensures timely responses to issues. Monitors and reviews customer order activity and makes adjustments to processes and strategies as needed. Provides ongoing sales support to sales teams including the development of presentations and other materials for client meetings.
-Maintain customer sales orders via EDI transactions
-Manage and maintain customer purchase order promise dates
-Respond to customer requests providing excellent written and verbal communication
-Expedite material to meet contractual obligations and customer requirements
-Provide follow-up to all customer promises
-Communicate promise date, material, delivery changes, manufacturer defects, etc. changes with customer
-Maintains weekly/daily reporting requirements for both internal and customer requirements
-Reconcile open A/P and A/R issues
-Support Alliance Manager
-Participate in customer and vendor meetings as needed
-Foster great relationships with vendors and customers
-Negotiate and maintain annual price updates
-Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence
-Source and provide quotations for customer material requests
-Issue RM’s for returns related to overstock, defects, etc.
-Researches and suggests alternate products to customers
-May provide administrative support and other duties as assigned
-Provide support and troubleshooting for operational requests as needed
-Participate in company and vendor training opportunities either on-site or off-site as needed
We are looking for candidates with:
- Industry product knowledge preferred
- Prior experience with spots buys, souring, and Request for Quotes (RFQs) a plus
- Experience in Microsoft Office, - Excel, Word etc.
- Demonstrated effectiveness in both written and verbal communication.
- Experience selling in an inside sales environment and/or demonstrated success working with customers.
- Degree preferred
-Ability to work effectively with others
-Self-motivation and drive
About Anixter – Who We Are
We enable the connected world. From securer facilities and communities, to more efficient networks and industrial environments, we deliver the infrastructure solutions—and intelligence—that sustain our customers businesses. Through our superior product offerings, unmatched global distribution network, expert supply chain management and technical know-how, we drive efficiency and effectiveness to benefit our customer’s bottom line.
Anixter International is a leading global distributor of Network & Security Solutions, Electrical & Electronic Solutions and Utility Power Solutions. We help build, connect, protect and power valuable assets and critical infrastructures. From enterprise networks to industrial MRO supply to video surveillance applications to electric power distribution, we offer full-line solutions, and intelligence, that create reliable, resilient systems that sustain businesses and communities. Through our unmatched global distribution network along with our supply chain and technical expertise, we help lower the cost, risk and complexity of our customers’ supply chains.
Anixter, with over $7 billion in annual revenue, adds value to the distribution process by providing our customers access to 1) innovative supply chain solutions, 2) over 450,000 products and $1.2 billion in inventory, 3) approximately 320 warehouses/branch locations with approximately 9 million square feet of space and 4) locations in over 300 cities in more than 50 countries.
Check us out on the web at www.anixter.com for more information.
We require all of our employees to perform work in an ethical manner and uphold a culture of honesty and ethics at all times.
Anixter is an Equal Opportunity and Affirmative Action Employer; Minority / Female / Disabled / Veteran