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Call Center - Member Contact Specialist

Company: N/A

Location: Tucson, AZ

Pay: $13.00 - $16.25 /Hour

Contact Information

Name: n/a
Phone: n/a
Fax: n/a
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Job Description

About the position:

Assist members and potential members, in a prompt and professional manner, with their financial needs through incoming telephone calls and/or forwarding calls to appropriate personnel. Provide expertise with respect to all Credit Union products and services including processing loan applications.

Major Duties and Responsibilities:            

  • Responsible for answering all incoming calls with prompt and professional service to members including, determination of needs, and forwards calls to appropriate department in a professional manner. 

  • Processes all phone transfer and check withdrawal requests.

  • Provides general needs by phone and mail. Answers inquiries on member accounts. 

  • Balance and process ATM transactions as assigned.

  • Identifies cross-sell opportunities and cross-sells services to members.                     

  • Input and balance daily transactions including closing assignments.                     

  • Responsible for all phases of US and interoffice mail, including pick up, postmark, drop off, and sorting and distribution to appropriate personnel/departments. 

  • Logs, prepares, disburses and processes all incoming mail.

Job Requirements