Customer Service Representative-FT- CBO- Lake Drive
Location: West Des Moines, IA
Name: Stephanie Martin
Phone: (515) 875-9110
Receives incoming telephone calls to the Central Billing Office from patients, clinics, insurance companies and other third parties regarding account balances and transactions. Resolves and responds to written patient correspondence received in the Central Billing Office. Maintains call logs as part of the permanent billing record file. Processes payment requests for electronic credit card and ACH payments.
High school diploma or equivalent required. Two years previous experience working with medical billing and/or insurance claims processing. Previous customer service experience preferred.